Warranty & service
Labour free for twelve months. Parts charged at cost.
We would rather state the terms plainly than have you discover them at claim time. Repair labour and technical diagnostics are free for a year from delivery. Replacement parts are charged, with one exception, set out below.
Coverage at a glance
| Category | What is covered | Duration |
|---|---|---|
| Complete kits and electronics | Limited service warranty, labour only | 1 year from delivery |
| Cage pentagon parts | Component replacement for manufacturing defects | 3 months from purchase |
| Out-of-the-box failure (DOA) | Full replacement, shipping both ways waived | 24 hours from receipt |
What this means in practice
For twelve months we diagnose and repair your equipment without charging for the work. The cost of any replacement part – motors, flight controllers, batteries – is borne by the customer, except for cage pentagon parts within the first three months.
What is not covered
- Pilot error and crashes outside the cage
- Operation in inclement weather or outside a netted enclosure
- Consumable wear
- Repairs attempted by a third party
- Water, fire or electrical surge damage
How to claim
Warranty is non-transferable and applies to the original purchaser. Claims are walk-in or send-in only, at Noida or Manesar; we do not offer onsite service. The customer pays shipping both ways, except for a DOA reported within 24 hours of receipt, where we waive it in full.
To raise a claim, send us proof of purchase, the frame serial number, and a short video or description of the fault.
Service
Common service questions
One year from delivery on complete kits and electronics, covering repair labour and technical diagnostics. Cage pentagon parts carry a three-month component-replacement provision against manufacturing defects. An out-of-the-box failure must be reported within 24 hours of receipt.
No. Labour is free for twelve months; the cost of replacement parts is borne by the customer. The exception is cage pentagon parts within three months of purchase, which we replace against manufacturing defects.
No. Service is walk-in or send-in at Noida or Manesar. Most faults are resolved much faster over WhatsApp, where we can talk you through a diagnosis the same day.
The customer pays shipping both ways, with one exception: a dead-on-arrival unit reported within 24 hours of receipt ships both ways at our cost.
Yes, and that is deliberate. Because the electronics are designed and assembled in-house, spares come off our own production line rather than an import cycle.
Something not flying right?
Send us a short video of the fault on WhatsApp. Most problems are diagnosed the same day, without anything being shipped anywhere.